💰 Refund/Cancellation Policy

Refund and Cancellation Policy

This policy outlines the terms and conditions for refunds and cancellations for services provided through the CREDIT Score System platform. Please read this policy carefully to understand your rights and obligations.

1. Service Cancellation

Before Service Processing

If you cancel a service request before it is processed:

• Your account will not be charged
• No wallet debit will occur
• You can cancel at any time prior to final submission

After Service Processing

Once the service has been processed and a report generated:

• Wallet amount will be debited as per the transaction
• The service cannot be cancelled retroactively
• The report remains available in your account for download

2. Refund Scenarios

Service Failure - Full Refund

You are entitled to a full refund in the following cases:

• API Failure: If the CREDIT fails to process your request and no valid data is returned
• Technical Error: If a technical error on our platform prevents proper report generation
• Payment Error: If you are charged twice for the same service
• Server Downtime: If our server is down during service processing (excluding scheduled maintenance)
• Data Verification Failed: If your data cannot be verified through no fault of your own

Refund Timeline: Full refunds for service failures will be credited to your wallet or original payment method within 5-7 business days.

Partial Refund Cases

In certain cases, we may provide a partial refund:

• When a service is partially completed but unusable
• When there is a discrepancy in the charged amount
• When service quality is compromised due to our error

3. Non-Refundable Services

The following services are generally non-refundable:

• Reports successfully generated and delivered
• Services canceled by the user after final processing
• Reports downloaded or viewed by the user
• Services where the data could not be found (404 response) - these are charged at a lower rate as per policy
• Services processed per user's explicit request

4. Wallet Balance Refund

Unused Balance

If you have an unused wallet balance and wish to close your account:

• You may request a refund of your unused wallet balance
• Refund will be credited to your original payment method
• Processing time: 7-10 business days
• Account will be deactivated after refund processing

Minimum Wallet Balance

Some promotional offers may have minimum balance requirements. Check terms before accepting promotional credits.

5. How to Request a Refund

To request a refund:

1. Log in to your account dashboard
2. Navigate to "Help" or "Support" section
3. Submit a refund request with:
   • Transaction ID or date
   • Reason for refund request
   • Supporting documentation (if applicable)
4. Our support team will review within 2-3 business days
5. You will receive an email with the decision

6. Refund Decision Timeline

• Initial Review: 2-3 business days
• Approval Notification: Via email
• Processing: 5-7 business days for wallet credit
• Bank Transfer: 7-10 business days for refund to payment method

7. Promotional Credits and Offers

Non-Transferable: Promotional credits and offers are account-specific and cannot be transferred.

Validity Period: Promotional credits expire as per the terms of the offer. Expired credits cannot be refunded.

Limited Validity: Some offers may have usage restrictions. Unused credits at offer expiry are forfeited.

8. Account Suspension/Termination Refund

User-Initiated Closure: If you choose to close your account, any unused wallet balance will be refunded as per the Wallet Balance Refund section above.

Platform-Initiated Termination: In case of account termination due to violation of terms:

• No refund of wallet balance
• No refund of promotional credits
• Account access will be immediately revoked

9. Dispute Resolution

Escalation Process:

1. Contact customer support with your concern
2. Support team investigates within 3-5 business days
3. Decision communicated via email
4. If unsatisfied, escalate to management team
5. Final decision within 7 business days of escalation

Grievance Contact:
Email: support@goscore.in
Phone: +91-XXXXXXXXXX

10. Policy Changes

We may update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our platform constitutes acceptance of the updated policy.

11. Exceptions and Special Cases

Special refund requests that don't fit into standard categories will be reviewed on a case-by-case basis. Please provide detailed information about your situation when submitting such requests.

12. No Warranty

Our services are provided "as-is" without warranties. While we strive to provide accurate information, we are not responsible for errors in source data or external API responses.

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